Refund & Returns Policy

Last Updated: October 10, 2026

At Lightspeeds Industry, we are committed to manufacturing high-quality sportswear, fashion apparel, streetwear, and custom clothing that meets our customers’ expectations. We value transparency, product quality, and long-term business relationships.

This Refund & Returns Policy explains how refunds, returns, replacements, and order cancellations are handled for standard products, customized apparel, private label manufacturing, and wholesale orders placed through our website or directly with our team.

1. Our Commitment to Customer Satisfaction

Customer satisfaction is a priority at Lightspeeds Industry. We carefully review product specifications, materials, sizing requirements, branding instructions, and quality standards before proceeding with manufacturing.

If you receive products that do not meet the mutually agreed specifications, we encourage you to contact our support team so we can review the issue and provide an appropriate resolution.

Depending on the circumstances, available remedies may include:

Replacement of defective or incorrectly manufactured products.
Correction or reworking of eligible items.
A partial refund for an agreed quality or quantity discrepancy.
A full refund where appropriate under the confirmed order agreement or applicable law.

2. Returns for Standard Products

For non-customized, standard products, return eligibility depends on the condition of the items, the reason for return, and the terms confirmed at the time of purchase.

Products submitted for a discretionary return should generally be unused, unworn, unwashed, and in their original condition, with any supplied packaging and labels intact.

Customers should contact us before returning any products to obtain instructions and confirmation of return eligibility.

A specific return window and any return-shipping charges will be communicated during the purchase process or in the applicable order agreement.

3. Custom-Made and Private Label Orders

Lightspeeds Industry specializes in custom manufacturing, OEM production, private label apparel, team uniforms, and wholesale clothing.

Because customized products are manufactured according to individual customer requirements, orders that have entered production generally cannot be returned solely because the buyer changes their mind or no longer requires the products.

This includes garments manufactured with:

Custom logos, printing, or embroidery.
Personalized names, numbers, or team branding.
Customer-selected fabrics and colors.
Special measurements or size charts.
Custom labels, tags, and packaging.
Exclusive designs or production specifications.

However, custom-made products remain eligible for review and appropriate remedies if they are defective, materially different from approved specifications, or otherwise subject to mandatory consumer protections.

4. Damaged, Defective, or Incorrect Products

If your shipment contains damaged, defective, missing, or incorrectly manufactured products, please contact us as soon as reasonably possible after delivery.

To help our team investigate, provide:

Your order number or invoice reference.
A description of the issue.
Clear photographs or videos of the affected products.
The quantity of affected items.
Relevant approved samples, designs, or specifications, if available.

We will review the information and may request further evidence or an inspection before confirming the appropriate resolution.

5. Order Cancellations

Cancellation requests should be submitted in writing as soon as possible.

If manufacturing has not started, cancellation may be possible, subject to any design, sampling, material procurement, or administrative costs already incurred and disclosed in the order agreement.

Once production has begun, cancellation requests will be assessed individually. Amounts already spent on approved customization, materials, labor, or manufacturing may affect the refundable balance, subject to applicable law and the agreed terms.

6. Sample Orders

Samples are developed to help customers evaluate fabric quality, measurements, workmanship, printing, embroidery, and overall product appearance before bulk manufacturing.

Sample fees, shipping charges, and any applicable development costs will be communicated before payment.

Refund or revision eligibility for samples depends on the specifications and conditions agreed at the time of ordering.

Customers are responsible for carefully reviewing and approving samples before authorizing bulk production.

7. Refund Processing

Where a refund is approved, we will confirm the refundable amount, payment method, and expected processing period.

Whenever feasible, refunds will be issued through the original payment method. Alternative arrangements may be required for international transfers or payment services.

Bank processing times, currency conversion, and payment-provider requirements may affect when refunded funds become available.

Any non-refundable transaction or service fees will be handled according to the original agreement and applicable law.

8. Return Shipping

Customers must contact Lightspeeds Industry before sending products back.

Return instructions, the shipping destination, and responsibility for return-shipping charges will depend on the circumstances of the return.

Where a return results from a verified manufacturing error or product defect attributable to Lightspeeds Industry, we will discuss an appropriate shipping arrangement as part of the resolution.

9. International Wholesale Orders

International bulk orders may involve customized production, freight arrangements, customs procedures, and commercial documentation.

Any refund or dispute will be evaluated according to the approved purchase order, product specifications, applicable contractual terms, and relevant laws.

Customers are encouraged to review all order details carefully before confirming bulk manufacturing.