Shipping & Delivery Policy

At Lightspeeds Industry, we provide international shipping solutions for custom sportswear, fashion apparel, streetwear, private label clothing, and wholesale manufacturing orders.

Our goal is to ensure that completed orders are properly inspected, securely packaged, and dispatched according to the agreed delivery requirements.

1. Worldwide Shipping

Lightspeeds Industry serves customers in international markets, including apparel brands, retailers, sports teams, distributors, and wholesale buyers.

Available shipping destinations and delivery arrangements are subject to carrier coverage, customs regulations, import restrictions, and the terms of the individual order.

2. Shipping Partners

Depending on the delivery destination, shipment size, service availability, and customer requirements, we may arrange delivery through international shipping providers, including:

DHL
FedEx
UPS
DPD

Freight forwarding and other logistics arrangements may also be available for larger commercial shipments.

The final shipping method will be confirmed based on the requirements of your order.

3. Production and Processing Times

Because many of our products are manufactured according to individual customer specifications, production timelines may vary.

Factors affecting manufacturing and order preparation include:

Product category and design complexity.
Order quantity.
Fabric and material availability.
Printing, embroidery, and customization requirements.
Sample development and approval.
Quality control and packaging requirements.

Estimated production times will be communicated during quotation or order confirmation.

Production time and shipping transit time are separate. Delivery estimates should be calculated from the agreed production and dispatch schedules.

4. Shipping Timeframes

International shipping times depend on the destination country, carrier service, shipment size, customs clearance, and local delivery conditions.

Where possible, customers will receive an estimated shipping timeframe before dispatch.

All delivery estimates are approximate unless an express delivery commitment has been specifically agreed in writing.

We cannot guarantee that carriers or customs authorities will always process shipments within their estimated timeframes.

5. Shipping Costs

Shipping charges are calculated according to factors such as:

Destination country and delivery address.
Shipment weight and dimensions.
Order quantity and packaging.
Selected courier or freight service.
Express or standard delivery requirements.
Applicable customs or documentation requirements.

Shipping costs will be stated in the quotation, invoice, checkout, or other confirmed order documentation.

Any offer of free or discounted shipping will apply only where expressly stated.

6. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, inspection fees, or other government charges.

Responsibility for these charges depends on the delivery terms agreed between Lightspeeds Industry and the customer.

Unless the order explicitly includes duty-paid delivery or another arrangement, customers should confirm their local import obligations before placing an order.

Lightspeeds Industry is not responsible for undisclosed customer-specific import requirements or restrictions.

7. Order Tracking

Where tracking is available through the selected carrier, shipment information will be provided after dispatch.

Customers can use the tracking reference to follow the shipment through the relevant shipping provider.

Tracking updates may take time to appear after collection or handover to the carrier.

8. Packaging and Quality Inspection

Before dispatch, completed orders undergo relevant quality inspections and packaging procedures.

Depending on product requirements, packaging may include individual polybags, protective wrapping, cartons, custom labeling, or buyer-requested retail packaging.

Special packaging requirements should be communicated and approved before production.

9. Shipping Delays

Although we work to meet agreed production and dispatch schedules, delays may occur because of circumstances outside reasonable control, including:

Customs inspections or clearance delays.
Severe weather or natural disasters.
Carrier disruptions.
International transportation restrictions.
Public holidays.
Incorrect or incomplete shipping information.
Unexpected supply-chain interruptions.

If we become aware of a significant delay affecting an order, we will make reasonable efforts to communicate relevant updates and available options.

10. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery details.

These may include the recipient’s full name, business name, address, postal code, contact number, and any information required for customs clearance.

Additional charges caused by incorrect information, refused shipments, or unsuccessful delivery attempts may be passed on where permitted by applicable law and the agreed order terms.

11. Lost or Damaged Shipments

If a shipment appears lost, arrives with visible damage, or contains missing items, customers should contact us promptly.

Please provide the order reference, relevant photographs, packaging details, and available carrier information.

We will assist in reviewing the matter and, where appropriate, coordinating with the delivery provider.

Responsibility for shipment loss or damage will be determined by the agreed shipping terms, applicable law, and the circumstances of the claim.

12. Bulk and Wholesale Deliveries

For large-volume manufacturing orders, Lightspeeds Industry may arrange courier shipment, air freight, sea freight, or other suitable commercial transportation.

Where applicable, the parties should agree on shipping terms, freight costs, customs responsibilities, insurance, delivery location, and transfer of risk before dispatch.